Do you have problems with HBO Max not working on Samsung TVs? This issue can be brought on by a number of things, including a bad internet connection, Samsung TV compatibility problems, an old version of the HBO Max app, or even an old version of the Samsung TV software. You will need to carry out a number of troubleshooting actions in order to repair this.
HBO Max is a well-known streaming service that includes both content from Warner Media and HBO’s catalog of television series and motion pictures. Popular series like The Sopranos, Game of Thrones, The Lord of the Rings film series, and Studio Ghibli’s back catalog are just a few examples. It’s accessible in the US as well as in more than 60 other nations across the world.
Why does HBO Max keep crashing on Samsung TV?
Owners of Samsung TVs may experience problems with the HBO Max app, one of which is a malfunction. Especially if you want to watch your favourite show, this can be a stressful experience.
Here are the steps researched by Techpotamus that HBO Max subscribers can take to resolve the app’s compatibility issues with Samsung Smart TVs.
Solution 1: Check your internet connection
HBO Max needs an internet connection to function correctly because it is a streaming service. The HBO Max app may just get stuck on the loading page or not work at all on your Samsung TV if you have a slow internet connection or other internet connectivity issues.
Checking your connection speed is what you should do initially.
- On your Samsung Smart TV, launch a browser.
- Visit speedtest.net now. It’s free to use this internet speed test tool.
- select “Go” The speed test will then begin.
- You need a quick and reliable connection for the HBO Max app to stream content. The outcomes ought to line up with your internet service provider’s membership plan.
The HBO Max app’s recommended viewing speeds are as follows:
- 1080p streaming at 5 Mbps.
- For 1080p streaming, a speed of 10 Mbps is advised.
- UHD (4K) streaming at 25 Mbps.
- For reliable 4K streaming, use 50 Mbps.
- You can determine if a problem with your Wi-Fi network is to blame if you have slow or no internet.
- Deactivate your Samsung TV.
- Remove the power cords from your modem and router.
- Reconnect your modem and router to the power supply after pausing for a moment.
- Watch for the lights to come back on.
- Activate the Samsung TV.
- Re-establish the Samsung TV’s internet connection.
- Try to determine whether the HBO Max problem is still present.
Here’s what you can do to get a stable internet signal.
- While using HBO Max, try to unplug any other devices that are linked to the Wi-Fi router. HBO Max will be able to utilize the full internet speed thanks to this.
- The Samsung Smart TV should be moved nearer to the router. The gadget will be able to receive a Wi-Fi signal that is substantially stronger as a result.
- If your network has two bands, consider connecting the Roku streaming device to the 5Ghz band rather than the 2.4Ghz band.
Solution 2: Check for HBO Max streaming service outage
If there is a service outage, that is one of the reasons why the HBO Max app won’t function. Go to a third-party server checker, such as Down Detector, to see the status of the HBO Max server.
Examining HBO Max’s social media accounts, such as those on Twitter, is another technique to check for a server downtime. Any server issues will typically be updated by the company.
You will need to wait for the outage to be fixed if it has been reported.
Solution 3: Power cycle the Samsung Smart TV
When your Samsung Smart TV has a brief software issue, that is one of the reasons why the HBO Max app won’t function on it. Usually, restarting the Samsung TV will solve this issue.
Switch off your Samsung TV.
- Using the remote, turn off the Samsung TV.
- Wait a moment after unplugging the Samsung Smart TV from its main power source.
- Connect your Samsung Smart TV.
- Reopen the HBO Max app after turning on the TV to see whether it is now operational.
Solution 4: Uninstall then Install HBO Max application
On account of corruption or age, it’s possible that the HBO Max app won’t function on your Samsung Smart TV. You may just uninstall the HBO Max app and then reinstall it to remedy this.
Samsung TVs’ HBO Max app has to be reinstalled
Your remote control’s Home button should be pressed.
- On your Samsung TV, go to Apps.
- Choose Settings.
- Choose the HBO Max app, then hit Delete.
- Your remote control’s Home button should be pressed once more.
- In the top-right corner, click the Search symbol.
- Select HBO Max by typing its name. You’ll see information about the app, screenshots, and apps that are similar.
- Choose Install. HBO Max will be downloaded.
- Check to see if the new HBO app is currently operational.
Solution 5: Check if your Samsung TV is compatible with the HBO Max app
There are only a few Samsung TV models that the HBO Max app will support. The HBO Max app is not compatible with Samsung TV models made before 2016.
Even if your Samsung TV is incompatible, you can still get the HBO Max streaming service by purchasing a streaming gadget like a Fire Stick, Roku, or Chromecast.
Solution 5: Reset Smart Hub
Your Samsung TV’s menu system is called the Samsung Smart Hub, and it gives you access to all of its features. You can use it to browse the internet, install and use different apps, view photos and videos, and listen to music from external storage devices.
The HBO Max app occasionally fails to function due to a bug in Samsung Hub on Smart TVs. You should attempt a Smart hub reset to resolve this.
Reset the Smart TV’s Smart Hub.
Activate your smart TV.
Use your remote control to press the Smart Hub button.
To access the Smart Hub’s setting menu, press the blue D button on your remote control.
Press enter on the remote control after choosing the Reset option.
Enter “0000” as the default password. The Smart Hub automatically resets and provides the confirmation message “Reset Complete.”
To complete the reset, click “OK.”
Solution 6: Perform a software update on your Samsung TV
The HBO Max app may not be functioning on your Samsung TV if it is using an outdated software version. You must download the most recent software update for Samsung TVs because it contains the most recent performance improvements and bug fixes that can solve this issue.
- Update software on a Samsung TV
- Activate your Samsung TV.
- Internet-connect your Samsung TV.
- Utilizing the Samsung remote, select the Menu or Home button.
- Using the Samsung TV remote, choose the Settings menu.
- Use the TV remote to locate Support in the left panel and click on it.
- software update, then.
- To set your Samsung Smart TV to update automatically, choose the Auto Update option.
You can also manually update your Samsung TV’s software by following these steps.
- On the Samsung Support website, look up the model code of your TV and download the Upgrade file.
- Put the files on your USB device after unzipping the contents.
- Place the USB drive in the TV’s USB port.
- An automated firmware update will begin.
Solution 6: Factory Reset Samsung TV
You should think about performing a factory reset if you are still unable to get the HBO Max app to function on your Samsung TV. This will reset the TV to its original factory settings and, in most cases, resolve any issues brought on by corrupted Samsung TV software.
- Reset the factory Samsung TV applications
- Select General from the Settings menu.
- Choose Reset.
- Put in your PIN (0000 is the default).
- Choose Reset.
- Select OK to finish the reset.
- Your TV will start up on its own.
- Try checking the Samsung TV to see whether the HBO Max app is now operational after executing the reset.
HBO Max and other streaming apps need a fast Internet connection to work properly. Therefore, pay attention to your Internet connection.
Consult your Internet service provider for assistance if you are unable to resolve your Internet issues. You can also see whether there is a network outage in your region.
Before choosing to “Factory reset” your TV, go through each of the troubleshooting steps outlined in this article.
All of your saved data and media files are erased after a factory reset.
Additionally, HBO Max services may not be available to you due to a device issue.
Most apps won’t work properly if there are technical issues with your Samsung TV.
It is essential to seek professional assistance and get your TV repaired in such a case.
Frequently Asked Questions
What to do when HBO Max app does not download on Samsung TV?
This can be the result of your Samsung TV not being online. Inspect your Wi-Fi network to make sure the TV is securely connected.
What should you do if the HBO Max app on your Samsung TV won’t launch?
A TV software bug or a poor internet connection could be the blame for this. Check that your Samsung TV is receiving a good internet connection speed after restarting it.
When the HBO Max app does not show up on my Samsung TV, what should I do?
Check to see if you’ve uninstalled the app, and if so, simply reinstall it. The HBO Max app might not be available on your Samsung TV if the app is incompatible with your TV, which is another possibility. If so, you can access the HBO Max streaming service using a streaming device like a Firestick or Chromecast.
Why am I unable to install HBO Max?
There are only a few nations in the world where you can download the HBO Max app. Consider utilizing a VPN if you want to access this streaming service while outside the coverage area.
How many devices can simultaneously stream HBO Max?
Only three devices may be streamed to simultaneously. You will see an error message if you stream on more than three devices.